NEW GUIDELINES FOR CREDIT CARD PAYMENTS
WE NEED YOUR HELP!!!!
Cibaria knows how important it is that you receive your products in a timely manner. Due to the increased volume of shipments, we are unable to individually contact everyone for their credit card information on the day the product is scheduled for shipment. In an effort to keep shipments on time we are asking for your help. Please make a note of the following changes for credit card payments:
Effective immediately, all credit card payments will be due by 2:00pm one (1) business day prior to the proposed shipping/will call date for your order. The shipping/will call date will be clearly stated on the sales order confirmation and going forward it will be your responsibility for submitting the information to our freight department in customer service, at extension 402, for processing. For customers that keep a current credit card on file, it will automatically be processed prior to 2:00pm one business day prior to shipping.
Please note, if payment information is not received on time and a current credit card is not on file, the order will be postponed.
If you have any questions or need any additional information please contact Lee Anne in customer service at extension 440, [email protected][email protected]
Thank you for your patience and understanding during our move in 2015. We are looking forward to a lot of exciting changes and improvements that our new home presents. With growth, there is the opportunity to look at how to improve and do things more timely and efficiently. We are dedicated in making our efforts work for our customers in the best possible way. We hope this new procedure will not be an inconvenience for you, and will seamlessly keep your shipments on time.